Become cybersafe and learn how to keep your Santam account safe.

Stay safe online

Cybercrimes such as fraud, phishing and scams are an everyday reality and it’s important to stay informed and be alert to prevent yourself from becoming a victim. We’ve put together a useful guide to help you stay safe online.

Useful tips to help keep you safe online.

Report a Scam or Fraud

We encourage our staff, clients and stakeholders to report unethical or corrupt behaviour. If you suspect fraudulent activity involving any of Sanlam’s companies or clients, you can confidentially report this.

Report now

Help and FAQ's

SAICB (South African Insurance Crime Bureau)

Tel: 0860 002 526

What should be reported?
  • Criminal offences including fraud, theft, corruption and money laundering.
  • Accounting, financial reporting and other irregularities.
  • Fraudulent policy/investment applications.
  • Theft of company assets.
  • Fraudulent misrepresentation by Financial Advisers, Brokers, employees and contractors.
Why should I report fraud?

Unethical conduct, at any level, ultimately hurts Sanlam and its stakeholders including you. We all have the right to work in a safe, ethical working environment and have a responsibility to our stakeholders to assure that happens.

 

We all have the right to work in a positive fraud-free environment and with that right, comes the responsibility of acting in an ethical manner and letting the appropriate people know if someone is not acting appropriately. By working together, we can maintain a healthy and productive environment.

Where do these reports go? Who can access them?

Incidents reported on this site are sent directly to the Forensic Services management team and only they have access to these reports.

How can I be assured that my identity will be protected?

When you call the anonymous line you are not required to give your name or any personal details.

Does Santam pay rewards for the tip off provided?

Santam does not provide any monetary compensation for tip off’s.

What if I do not want to be identified with my report?

It is recommended that you use the anonymous reporting facility that is independently managed by a third party.

What if I do not want to be identified with my report?

It is recommended that you use the anonymous reporting facility that is independently managed by a third party.

Can I follow-up on investigations?

Generally an investigation is confidential and takes some time to complete so in most cases information relating to the investigation will not be available to the person who made the tip off.

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